Delivery Policy

1. Delivery Channels

Food 4U by Foodomatic accepts orders through the following channels:

• Swiggy: Real-time order tracking and delivery partner assigned by Swiggy. Check the Swiggy app for our current delivery radius and estimated times.
• Zomato: Real-time order tracking and delivery partner assigned by Zomato. Check the Zomato app for our current delivery radius and estimated times.
• Direct / WhatsApp: Call or WhatsApp us at +91 95281 19494 to place a direct order. Minimum order values apply by zone (see below).
• Takeaway: Walk in and collect — Near Kambal Ka Tazia, Faiz Ganj, Moradabad, UP 244001.

2. Direct Delivery Zones & Minimum Order

For direct orders (WhatsApp / phone), the following minimum order values apply based on your distance from our outlet:

Zone	Distance from Outlet	Minimum Order Value
Zone 1	Up to 1 km	₹200
Zone 2	1 km – 3 km	₹500
Zone 3	3 km – 5 km	₹500 – ₹800
Zone 4	5 km – 7 km	₹1,000
Beyond 7 km	7 km and above	Order via Swiggy or Zomato

3. Online Orders — Swiggy & Zomato

For the most accurate, real-time delivery information — including current delivery radius, estimated delivery time, and any platform fees — please check directly on Swiggy or Zomato:

Swiggy and Zomato set their own delivery radii, partner allocation, and surge pricing independently. We are not responsible for delays or issues arising from their platform or delivery partners.

4. Delivery Time

Estimated delivery times for direct orders:

• Zone 1 (up to 1 km): 20–30 minutes
• Zone 2 (1–3 km): 30–45 minutes
• Zone 3 (3–5 km): 40–60 minutes
• Zone 4 (5–7 km): 50–70 minutes
• Swiggy / Zomato: As displayed in the app at time of order

Times may vary during peak hours, festivals, adverse weather, or high order volumes. We do not guarantee delivery within a fixed timeframe.

5. Delivery Charges

Delivery charges for direct orders (if applicable) will be communicated at the time the order is confirmed over call or WhatsApp. Swiggy and Zomato apply their own delivery fee structure, which is shown in the app before checkout.

6. Order Tracking

• Swiggy and Zomato orders can be tracked in real-time through their respective apps.
• For direct orders, call us at +91 95281 19494 for a status update.

7. Failed Deliveries

If a delivery cannot be completed for any of the following reasons, the order may be cancelled without a refund:

• Incorrect or incomplete delivery address provided by the customer
• Customer unavailable or unreachable at delivery time
• Delivery location inaccessible
• Order refused at the door

We will make at least one attempt to contact you before cancelling.

8. Packaging

All items are packed in food-safe packaging to maintain temperature and freshness. Packaging charges, if any, will be disclosed when the order is confirmed.

9. Contact for Delivery Queries

Food 4U by Foodomatic
Phone / WhatsApp: +91 95281 19494
Email: [email protected]
Address: Near Kambal Ka Tazia, Faiz Ganj, Moradabad, UP 244001
Hours: 11 AM – 11 PM (All Days)