Grievance Redressal — Foodomatic

In accordance with the Consumer Protection Act, 2019 and applicable e-commerce rules, Foodomatic has established a Grievance Redressal Mechanism. We are committed to resolving all customer concerns fairly and promptly.

1. Grievance Officer

We have designated a Grievance Officer to handle complaints and grievances from customers:

Name: Manager — Food 4U by Foodomatic

Designation: Grievance Officer — Foodomatic

Email: [email protected]

Phone: +91 95281 19494

Address: Near Kambal Ka Tazia, Faiz Ganj, Moradabad, UP 244001

Working Hours: Monday–Saturday, 10:00 AM – 6:00 PM

2. How to Lodge a Grievance

If you have a complaint about our food, service, delivery, billing, or any other matter, you may contact us through the following channels:

Phone/WhatsApp: +91 95281 19494 — Fastest response
Email: [email protected]
In-person: Visit our outlet near Kambal Ka Tazia, Faiz Ganj, Moradabad
Contact form: Our Contact Page

3. Information Required

To help us resolve your grievance quickly, please provide:

Your name and contact number
Order details (date, time, items ordered)
Nature of the complaint (food quality, delivery, billing, other)
Photographs, if relevant to the complaint
Any prior correspondence regarding the same issue

4. Resolution Timeline

We are committed to the following response timelines:

Acknowledgement: Within 24 hours of receiving your complaint
Initial response: Within 48 hours
Full resolution: Within 15 business days for complex issues

Food quality complaints are treated with highest priority and typically resolved within 24–48 hours.

5. Escalation

If you are not satisfied with our resolution, you may escalate to:

National Consumer Helpline (NCH): 1800-11-4000 or 14404 (Toll-free, India)
Consumer Forums: As per the Consumer Protection Act, 2019
FSSAI: For food safety related complaints — foscos.fssai.gov.in

6. Our Commitment