We want you to be completely satisfied with your food. If there's an issue with your order, we're here to make it right. Please contact us as quickly as possible.
1. Cancellation Policy
Before Food Preparation Begins
If you need to cancel an order, please contact us immediately after placing it:
Orders that have not yet entered preparation may be cancelled at no charge.
After Food Preparation Has Begun
Once your order has entered the preparation stage, cancellation is not possible. This is because food items are freshly prepared to order, and a prepared item cannot be reused.
Orders via Swiggy / Zomato
Cancellations for orders placed through Swiggy or Zomato are governed by those platforms' cancellation policies. Please use the respective app to cancel such orders.
2. Refund Policy
When We Issue Refunds
We issue refunds in the following circumstances:
- You received an incorrect item not matching your order
- The food was inedible due to a quality defect
- Your order was not delivered (and confirmed undelivered by us)
- You were charged twice for the same order
When We Do Not Issue Refunds
- Change of mind after food preparation has begun
- Dissatisfaction with spice level or taste preference (we recommend specifying preferences at time of order)
- Delay in delivery due to reasons beyond our control (traffic, weather, etc.)
- Incorrect delivery address provided by the customer
- Order not collected within a reasonable time for takeaway
3. How to Claim a Refund
To claim a refund, contact us within 2 hours of receiving your order:
Please provide your order details, a description of the issue, and a photo if the issue is quality-related.
4. Refund Processing Time
Once a refund is approved:
- Cash refunds: Processed at our outlet immediately or within 24 hours
- UPI / online refunds: Typically processed within 3–7 business days, depending on your bank or payment provider
- Swiggy / Zomato refunds: Processed by those platforms as per their timelines
5. Replacement Instead of Refund
Where possible, we may offer a replacement item instead of a refund. We will discuss this with you at the time of your complaint.
6. Contact for Refund Queries
Foodomatic (Food 4U)
Near Kambal Ka Tazia, Faiz Ganj, Moradabad, UP 244001
Phone/WhatsApp: +91 95281 19494
Email: [email protected]